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FAQ

This page offers answers to some of the most frequently asked questions about Château Wines Direct and our services. If for any reason you do not find the answers you are looking for here, you are welcome to contact us directly.

Write to us: wine@chateauwinesdirect.com
(we always do our best to respond to emails within 24 hours)

Call us: +45 9199 5000
(Monday-Friday 10:00 – 15:00)

Château Wines Direct was started by a small group of high quality, award-winning vineyards that wanted to make purchasing of their wines easy and affordable for their Scandinavian customers in Denmark and Sweden. Château Wines Direct’s goal is simple: be a seamless and natural extension of our vineyards and give you easy and affordable access to our wines without you having to pay more than you would “aux caves” (directly from the vineyards).We can sell our wines for the same price as our vineyards do “aux caves” (directly at our vineyards), because Château Wines Direct is not meant to be a profit center. Our vineyards support the operational costs required for Château Wines Direct to act as their distribution center in Fredensborg, DK, and therefore the vineyards receive 100% of the sales of their respective wines, ensuring that they can continue to make the high quality wines that we all love!

Yes. Currently we only ship our wines to Denmark and Sweden. As an extra service for our Swedish customers, Château Wines Direct takes care of all Swedish alcohol taxes that are required by law, so you don’t have to!

We of course want to make sure that your wine arrives at your door in good shape, but just as important is that the wine is handled with special care when it leaves our warehouse, which is why we have partnered with Bring DK and Bring SE.

Wine is heavy, fragile and requires special handling when shipping. Bring is able to meet all our requirements, and to make shipping as affordable as possible for you, we send from our warehouse twice a week (Tuesdays and Thursdays – all orders must be received latest by noon the day before). We offer flat-rate shipping costs so you can order as much wine as you want without having to pay extra!

Shipping within Denmark is DKK 100 kroner and you can choose delivery to your home, office or to an official Bring pick-up location. Orders normally arrive within 1-5 working days.

Shipping to Sweden is SEK 200 kroner and Bring SE delivers directly to your home address Monday-Friday between 20:00-22:00. Bring will contact you via SMS or telephone to arrange a delivery time that works best for you. Upon delivery, you must show valid identification to ensure that you are at least 20 years of age (to comply with Swedish law). Orders normally arrive within 4-7 working days.

We of course want to make sure that your wine arrives at your door in good shape, but just as important is that the wine is handled with special care when it leaves our warehouse, which is why we have partnered with Bring DK and Bring SE.

Wine is heavy, fragile and requires special handling when shipping. Bring is able to meet all our requirements, and to make shipping as affordable as possible for you, we send from our warehouse twice a week (Tuesdays and Thursdays – all orders must be received latest by noon the day before). We offer flat-rate shipping costs so you can order as much wine as you want (minimum 6 bottles) without having to pay extra!

Shipping within Denmark is DKK 100 kroner and you can choose delivery to your home, office or to an official Bring pick-up location. Orders normally arrive within 1-5 working days.

Shipping to Sweden is SEK 200 kroner and Bring SE delivers directly to your home address Monday-Friday between 20:00-22:00. Bring will contact you via SMS or telephone to arrange a delivery time that works best for you. Upon delivery, you must show valid identification to ensure that you are at least 20 years of age (to comply with Swedish law). Orders normally arrive within 4-7 working days.

Yes! Pick-up at our warehouse can take place by writing or calling us to arrange a day and time (we are normally very accommodating). Additionally, orders can be picked up when we hold our open house wine tastings (see our Events page for upcoming dates / times). 

For our Swedish customers who order online and choose to pick up at our warehouse, payment will include Danish VAT and Danish excise duty taxes. You will have to ensure the reporting and payment of any necessary statutory Swedish excise tax yourself.

Our warehouse address is:
Danstrupvej 27 F
3480 Fredensborg, Denmark

Please make sure to arranged a visit in advance as we are not always on-site. You can write to us at wine@chateauwinesdirect.com or call us on +45 9199 5000 during our normal office hours.

Our office and warehouse are both located at the beautiful Danstruplund estate in Fredensborg, DK. There is plenty of free parking right next to our warehouse facility. We are located just 15-20 minutes by car from Helsingør harbour, and a short 5-10 minute drive from the E47 highway. You can get directions here.

Of course! We encourage you to come to one of our free open house wine tasting events, which we generally offer the first Friday of every month in the casual setting of our warehouse. See our calendar of events here. If you are interested in hosting a private wine tasting event, we can arrange tastings for both small and large groups of people depending on your needs. Email us and we will contact you and help you plan the perfect wine tasting event for your needs.

Due to the COVID-19 situation in Denmark, Château Wines Direct can no longer promise the same delivery times as earlier. But you can still confidently order all of your favorite wines!

Château Wines Direct is following the situation closely, and we are doing all we can to ensure that your orders arrive at your door as quickly as possible. We use disinfectant hand gel and wear gloves at all times when packing orders in our warehouse.

It is still possible to pick up orders from our warehouse, but only by contacting us first to arrange a day and time: wine@chateauwinesdirect.com.

We appreciate your understanding in these extraordinary times. Take care of yourselves – and others. Cheers!

Shipping

We offer flat-rate shipping costs so you can order as much wine as you want without having to pay extra!

Shipping within Denmark is DKK 100 and normally arrives within 1-4 business days.

Shipping to Sweden is SEK 200 and normally takes 4-7 business days.

You can also choose to pick up your order from our warehouse in Fredensborg, DK.

Read more about our shipping process here.

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This site contains information on alcoholic beverages. To purchase and visit this site you must be 16 years or older (20 years or older if you are from Sweden).

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